For over 75 years, we here at the Jackson Hole Buffalo Meat Company have prided ourselves on the quality of our products, the level of our service and our dedication to our customers. That's why we stand behind our 100% Satisfaction Guarantee. If your order isn't right, showed up damaged, or you simply aren't happy with it, we will do whatever it takes to make it right. We understand that you can spend your hard earned money literally anywhere else, and we couldn't continue to bring you the very best game meats available anywhere without your support, so if there is any issue of any kind, we are here for you. Feel free to email us, or call us directly here at the shop 1-800-543-6328, with any questions, issues or concerns.